Frequently asked questions.

This depends on the service type and our availability. VDS and Web Hosting orders are provisioned automatically and immediately, while Environment and Game hosting from a couple of minutes up to 12 hours (if late into the night, far outside our working hours). Keep in mind our work hours: we're typically available 11 AM – 10 PM UTC.

Web Reseller orders might take the longest as we will try to contact you via tickets and provide a guide through the reselling process.

We currently operate two locations: Amsterdam, Netherlands and New York Metro. You can choose your preferred location at order time.

See the full breakdown on our Locations page.

A big part of it comes down to software choices, hardware providers, and the fact we do this as a passion project. We avoid expensive per-seat tools like cPanel, CloudLinux, and WHMCS, replacing them with cost-effective and/or open-source alternatives:

1. Blesta: billing, instead of WHMCS
2. Pterodactyl: open-source game & environment panel
3. Enhance: powerful web hosting panel, a cPanel alternative
4. Proxmox & Convoy: Great support and source-available

We accept PayPal (including automatic payments) and major credit and debit cards through Stripe. Additionally through Stripe you can pay in your local currency and gain access to local payment methods, such as iDeal, EPS, Bancontact and many more.

We do not handle Cryptocurrency payments.

There are no standard setup fees. No lock-in contracts either. You can cancel at any time from the client area.

Setup fees are present on optional addons, such as:

1. Installing and configuring select software on VDS

Services are suspended shortly after the due date if unpaid. You'll receive reminder emails in advance. Suspended services are terminated after a grace period.
Terminated services are fully wiped and unrecoverable, so renew promptly if you want to keep your data.

Our Game, Environment and Web hosting supports both upgrades and downgrades.

VDS supports only upgrades as drives can not be reduced in size.

Contact us for help changing a plan.

Yes. If you're moving from another host, we'll help migrate your files, databases, or game server world data at no charge. Contact us with the details and we'll get it sorted.

You start with a limit of 5 ports. This can be increased on request. Just contact us.

Without a dedicated IP, ports are assigned from a shared range: 20000–40000 for Game Hosting and 40000–60000 for Environment Hosting. With a dedicated IP, you can request any port (excluding ports reserved by the node).

• Web & Reseller Hosting: Enhance
• Game & Environment Hosting: Pterodactyl Panel
• VDS: Proxmox + Convoy
• Billing: Blesta client area at my.code-cats.com

Yes. We support Ubuntu LTS, Debian, and Windows Server (bring your own license, BYOL). Other operating systems may be available on request. Contact us to ask.

Log in to the client area, navigate to your service, click the "Manage" button, and submit a cancellation request. Cancellations can be chosen to take effect either immediately or at the end of the current billing period. You can also contact us if you need immediate assistance.